Culture

Achieving Excellence in All We Do

Leadership recognizing one of our star apprentices at Haynes University Graduation

Achieving Excellence in All We Do

“Our Vision captures the essence of who we are. It is our desire to never be satisfied, be infinitely driven and to seek greater challenges. These core beliefs inspire our Mission of Service to unprecedented levels of excellence.” Our Vision Statement is inextricably woven into our culture.

Culture of Discipline

“Disciplined people who engage in disciplined thought and who take disciplined action—operating with freedom within a framework of responsibilities—this is the cornerstone of a culture that creates greatness.” -Jim Collins, GOOD TO GREAT

Customer-Obsessed

Just like any other business, without our customers we would not be here. We encourage every associate to take ownership in their work, always putting the customer first.

We live by Tony’s axiom: “customer service shouldn’t be just a department, it should be the entire company.” -Tony Hsieh, Zappos founder

Focus on Our Associates

Haynes’ leadership not only focuses on the needs of our customers, but also supporting and developing our associates. Our expectations: work hard and you will have many opportunities to grow, both professionally and personally. For example, we offer a variety of courses and seminars at Haynes University, and sponsor a number of continuing education programs for career development.

Continuous Improvement

We practice the Kaizen Model. Quarterly, we evaluate how we can do a better job serving our internal and external customers. For example, through C.A.R.E., CRM, and HaynesSync, we collect terabytes of data. We then sift through it separating the gold from the ore -incorporating the valuable feedback into our best practices to improve the overall customer experience. See HaynesSync section to learn more about our virtual documentation platform.